Privacy policy

Last updated November 9, 2026

This policy explains what information Neptune Ice Rods, LLC collects when you visit neptuneicerods.com or buy from us, how we use it, and who we share it with. If you have a question about it, call us or send a message through our contact page.

Who we are

Neptune Ice Rods, LLC is based in Holmen, Wisconsin 54636. Our website address is neptuneicerods.com.

When you browse the site

When you visit the site, our store uses cookies to remember what is in your cart, and it uses your location, IP address and browser type to estimate sales tax and shipping.

We use Google Analytics to see how people use the site, such as which pages they view, roughly where they are, what device they use, and when someone submits a form, taps a phone number or places an order. Google Analytics sets its own cookies to do this, and Google’s privacy policy explains how Google uses that information.

When you place an order

At checkout we ask for your name, billing and shipping address, email address and phone number. We use this to process and ship your order, send you order and shipping updates, answer your questions, handle lifetime guarantee claims, prevent fraud, and collect sales tax.

Payments are processed by PayPal, whether you pay by card, PayPal, Google Pay or Apple Pay. Your card number goes directly to PayPal, and we never see or store it.

When you enter your email address at checkout, we save it along with your name, phone number and the items in your cart, even if you don’t finish your order. We use this only to send you a personal email if it looks like something went wrong with your order. We don’t add you to any mailing list, and this information is deleted automatically after 60 days.

When you contact us

When you send us a message through our contact form, we collect your name, email address, phone number and message so we can reply to you. The form uses Cloudflare Turnstile to block spam, which looks at your browser and IP address to tell people apart from bots.

When you join our email list

If you join our first ice list, we collect your first name and email address and use them to send you a short note before the season starts and when new rods are in. You can unsubscribe at any time using the link in any of our emails or by contacting us.

When you leave a review

If you leave a product review, your name, rating and review are shown publicly on the product page.

Who we share your information with

We share only what each service needs to do its job:

• PayPal, to process payments
• XPS Ship and the shipping carrier, which receive your name, shipping address and phone number to create a label and deliver your order
• Postmark, which delivers our order emails and email list messages
• Google Analytics, which receives the site usage information described above
• Cloudflare, which runs the spam check on our contact form
• Our website host and the services that keep the site secure and backed up

We do not sell your personal information.

How long we keep it

We keep order information, including your name, email address and billing and shipping addresses, for as long as we need it for tax, accounting and lifetime guarantee purposes. Abandoned checkout information is deleted after 60 days. If you leave our email list, we stop emailing you.

Your choices

You can ask us for a copy of the personal information we hold about you, or ask us to erase it, by calling us or sending a message through our contact page. We may need to keep some order records when the law requires it.

You can block or clear cookies in your browser settings, though the cart will not work without them.

Changes to this policy

If we change how we handle your information, we will update this page and the date at the top.