Terms and conditions

Last updated November 9, 2026

These terms apply when you use neptuneicerods.com or buy from Neptune Ice Rods, LLC. By placing an order, you agree to them. If anything here is unclear, please contact us before you order.

Orders and pricing

All prices are in U.S. dollars, and sales tax is calculated at checkout based on your shipping address. We work to keep prices and product details accurate. If we find an error in an order, or an item turns out to be unavailable, we may cancel the order and refund your payment in full.

Payment

Payments are processed securely by PayPal. You can pay by credit or debit card, PayPal, Google Pay or Apple Pay. Your card number goes directly to PayPal, and we never see or store it.

Shipping

We ship to the contiguous United States. If you are in Alaska, Hawaii or outside the U.S., contact us before you order and we will quote shipping for you. Shipping rates are listed on our Shipping and Returns page and shown at checkout.

Returns

All sales are final, and we do not accept returns on any product.

Lifetime guarantee

Neptune rods are covered by our lifetime guarantee. If a rod breaks, we replace it, and you cover the cost of shipping the broken rod back to us. The guarantee covers rods only. Reels, including the JP200 and JP500, are not covered.

Using our products

Ice fishing carries real risk. Always check ice conditions and follow your local fishing regulations. To the fullest extent the law allows, Neptune Ice Rods, LLC is not liable for injury, loss or damage that comes from using our products, and our total liability for any claim is limited to the amount you paid for the product.

Photos you send us

If you send us photos of you fishing with a Neptune rod, you give us permission to share them on our website and social media, and you confirm that you have the right to send them.

Our content and patent

The text, photos, logo and designs on this site belong to Neptune Ice Rods, LLC and may not be copied or reused without our written permission. The angled handle on our rods is patented.

Privacy

Our privacy policy explains how we collect and use your information.

Governing law

These terms are governed by the laws of the State of Wisconsin.

Changes to these terms

We may update these terms from time to time. The version posted here when you place an order is the one that applies to that order.